TicketXO - Privacy Policy Last Updated: April 23, 2025 This Privacy Policy outlines how Ticketxo ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our Website and services. By accessing or using Ticketxo.com, you consent to the practices described in this Privacy Policy.
1. Information We Collect We collect different types of information from you, depending on how you interact with our Website and services. This may include:
- Personal Information: This is information that can be used to identify you directly or indirectly, such as:
- Contact Information: Your name, email address, phone number, and postal address.
- Account Information: Your username and password.
- Payment Information: Credit card details or other payment method information (processed by secure third-party payment processors).
- Demographic Information: Age, gender, location, and preferences (optional).
- Communication Preferences: Your choices regarding receiving marketing or other communications from us.
- Information Provided in Communications: Any information you provide when you contact us for support or inquiries.
- Usage Information: This includes information about how you use our Website and services, such as:
- Browsing Activity: Pages you visit, links you click, and the time and duration of your visits.
- Device Information: Your IP address, browser type, operating system, device identifiers, and mobile network information.
- Log Data: Server logs that may include your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
- Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences (see Section 5 for more details).
- Location Information: With your consent, we may collect precise location data from your mobile device.
- Information Related to Ticket Purchases: Details of the tickets you purchase, events you attend, and any related information.
2. How We Use Your Information We use your information for various purposes, including:
- Providing and Improving Our Services:
- Processing your ticket purchases and fulfilling your orders.
- Managing your account and providing customer support.
- Personalizing your experience on our Website, such as recommending events that may interest you.
- Improving our Website's functionality, design, and user experience.
- Developing new features and services.
- Communication and Marketing:
- Sending you transactional emails related to your purchases and account.
- With your consent, sending you promotional emails, newsletters, and information about upcoming events and special offers.
- Responding to your inquiries and requests.
- Analytics and Research:
- Analyzing user behavior and trends to understand how our Website and services are used.
- Conducting research and generating statistical reports (anonymized and aggregated where possible).
- Security and Fraud Prevention:
- Protecting the security and integrity of our Website and services.
- Detecting and preventing fraudulent activities and unauthorized access.
- Legal Compliance:
- Complying with applicable laws, regulations, and legal processes.
- Enforcing our Terms of Service.
3. How We Share Your Information We may share your information with the following categories of recipients:
- Event Organizers: When you purchase a ticket for an event, we may share your relevant personal information (e.g., name, contact details) with the event organizer for purposes such as event management, communication, and entry.
- Third-Party Service Providers: We engage third-party service providers to perform various functions on our behalf, such as payment processing, data analysis, email marketing, hosting services, and customer support. These providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect it.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you if your personal information becomes subject to a different privacy policy as a result of such a transaction.
- Legal Requirements: We may disclose your personal information if required to do so by law, court order, or other legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- With Your Consent: We may share your information with third parties for other purposes with your explicit consent.
4. Your Rights and Choices You have certain rights regarding your personal information:
- Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. You can typically review and update your account information through your account settings on the Website.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing service provision).
- Objection to Processing: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction of Processing: You may have the right to request the restriction of the processing of your personal information under certain circumstances.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
- Marketing Communications: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by adjusting your communication preferences in your account settings.
To exercise any of these rights, please contact us using the contact information provided in Section 8. We may require you to verify your identity before processing your request.
5. Cookies and Similar Technologies We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior and preferences.
- Cookies: These are small text files that are placed on your device when you visit our Website. They help us remember your preferences, understand how you interact with our Website, and improve your user experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).
- Web Beacons (Pixel Tags): These are small electronic images embedded in web pages or emails that allow us to track your activity on our Website and in our emails.
- Third-Party Cookies: We may also allow third-party service providers (e.g., analytics providers, advertising networks) to place cookies on your device through our Website. These cookies may collect information about your online activities across different websites.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling cookies may affect the functionality of our Website.
